Terms & Conditions
The prices quoted for our guest rooms are for the room per night and include breakfast, room cleaning and tax. Higher rates apply during public and national holidays and at weekends.
Both of our rooms are for a maximum of two people per room. The ground floor Blue Room has a super kingsized double bed that can be separated into two single beds if required. Please let us know in advance of your stay how you would like this room to be configured. The Blue Room is also accessible for wheelchair users, and has an accessible shower room.
BOOKING AND CANCELLATION POLICIES
Extenuating Circumstances surrounding Covid-19
Please read our Standard Booking and Cancellation Policies below, but we do have additional policies covering circumstances surrounding the ongoing Covid-19 pandemic, and these policies will be reviewed and adapted regularly.
Guests can expect bedrooms and all guest areas to have been deep cleaned before every visit. Hand-sanitiser will be available in all bathrooms and we can provide free face masks for guests’ use.
In accordance with hospitality sector guidelines, we ask all guests to have a Covid Vaccination Certificate. If you have any doubts or concerns, please check with us before making your reservation.
If you need to change your reservation due to any Covid-19 related change in circumstances, then please consider the following steps:
Is your travel and accommodation covered by your Travel Insurance Policy? We strongly recommend that you take out adequate insurance cover in accordance with UK Government guidelines:
If your travel is essential, make sure you have appropriate insurance for overseas travel, and purchase it as soon as you book your travel. You should check the detail of your travel insurance to see what it covers, and contact your insurance provider if you have any questions.
You may need to consider a specialist policy. It’s your responsibility to make sure you’re covered. Read our guidance on purchasing insurance.
Please consider rescheduling your stay with us; we will remain as flexible as we can, subject to availability, and will do our best to work with every guest if dates need to be rearranged due to any Covid-19 related change in circumstances.
If alternative dates are not possible, your travel plans have been adversely affected by a Covid-19 related change of circumstances and your Travel Insurance Policy does not cover you for cancellation of accommodation, then we will refund any monies paid.
If we are unable to honour your reservation due to any Government restrictions related to Covid-19 that prevent us from receiving guests, then we will make every effort to reschedule your booking to an alternative date once restrictions are lifted. If we are unable to find an alternative date, then we will refund all monies paid.
Please note: all changes to reservations made during this Covid-19 pandemic will be reviewed on an individual basis.
Payment and Deposit
A 40% non-refundable deposit will be taken via bank transfer or credit card to secure your room booking, with the remainder payable in full on arrival. Any additional charges, such as honesty bar, lunches or dinners, will be billed at the end of your stay and full payment charged against your credit/debit card, unless you wish to pay by cash.
Please note that we can accept payment in cash or debit/credit card (MasterCard or Visa only) or via bank transfer.
Booking Cancellation
If you cancel all or part of your reservation within 7 days of the start of your stay, we reserve the right to charge you the full amount of the cost of your stay.
Booking Termination
We reserve the right to terminate any booking in the event of disruptive or unacceptable behaviour by any guest. Casa Higueras is our family home, and we welcome all guests who want to come and share this beautiful corner of Andalucia. As it is our home, we would hope that our guests will respect it as if it were their own home. Any damage to the property and its contents or loss of items caused by a guest will be charged to the final bill.
SMOKING
Smoking is strictly prohibited in all internal areas. Smoking is allowed on the terraces at the rear of the house, and in the garden. Please ask us for an ash tray.
If there is evidence of smoking in any of the rooms, then a charge will be levied for a deep clean.
SECURITY
Our guest bedrooms are lockable, and we cannot accept any responsibility for the loss of any guest’s personal belongings.
CHECK IN AND CHECK OUT
Check in is available from 14:00 on the day of your arrival.
Check-out is between 09:00 and 11:00 on the date of your departure.
If you need to check in or check out at a time different from the above, please let us know at least 2 days before your arrival.
ACCESSIBILITY
The Blue Room on the ground floor of the house is accessible. However, all guests should be advised that Moclín sits on the top of a mountain at just over 1,000 metres above sea level. There are many steep hills, and a great deal of rock in the area and as a result the location is not perhaps ideal for those visitors with significant mobility issues. If you have any doubts or concerns, please discuss these with us before you book and we can advise accordingly.
CHILDREN
Our house is our family home and it is filled with original art, some antiques and items that do have sentimental value. The garden and terraces are also built on rock, and there are one or two areas that could present hazards. It is for these reasons that we welcome children over the age of 14, with their parents, but would advise that the property may not be suitable for children below the age of 14.
PETS
We have our own small dog (or rather he has us), and he may not always welcome the presence of another pet on his premises.
COMPLAINTS AND REFUNDS
If you have any complaints during your stay, please bring these to our attention as soon as possible and we will do our utmost to rectify any issues. We also have complaints forms available on request.
If any guest has a complaint, and the matter was raised during their stay with us but we were unable to find a suitable solution, then we will consider any applications made for a refund. However, any refunds will be made entirely at our discretion.
We hope you have a wonderful stay.